Comment to buy. It’s already an order.
Zono connects buyers with vendors on Instagram and Facebook. Comment on a post or live sale and it becomes a protected order, from payment to your door.
- Order from a comment
- Exchange first, refund guaranteed*
- Vendors paid 24 hrs after delivery
Two ways to buy. One comment each.
A post that’s been up for days or a live sale happening right now: the comment is the order.
On a post
Shop at your own pace from any vendor post.
Comment the item code
Every item on a post has a code, e.g. SB250. Add size or quantity if needed.
Get your checkout link
Zono sends it straight to your Instagram or Facebook DMs. Confirm your address and pay.
Track it to your door
Zono arranges delivery and keeps you updated until it arrives.
In a live sale
LIVEVendors show items live. Stock is limited, so speed matters.
Comment the item code
The vendor shows a code for each item, e.g. LV07. Comment it to order.
Pay first, it’s yours
Your checkout link lands in your DMs. Items aren’t reserved: whoever pays first gets it.
Track it to your door
Zono arranges delivery and keeps you updated until it arrives.
Zono sits between buyers and vendors, so neither has to trust a stranger.
If something’s wrong, we fix the item first with an exchange. If that isn’t possible, your refund is guaranteed as long as the conditions are met.
Report within 24 hours
Open a claim from your order. An unboxing video makes it much faster.
Zono reviews it
We check the claim against the conditions, usually within 24 hours.
Exchange
The vendor replaces it with the right one: correct size, colour or an undamaged unit.
Refund, guaranteed
No exchange possible and conditions met? Your money comes back to your bank account on file.
Keep selling on your page. Let Zono handle the orders.
Connect your Instagram or Facebook. Every vendor starts on Flex and can grow into Pro.
Become a vendorZono Flex
Commission per sale. All categories, posts and lives.
Zono Pro
Lower commission, and Zono handles returns.
Before you join
The questions people ask most. Still unsure? Talk to us.
You can comment and buy without an account. Creating one is optional, and every order is protected either way.
Nothing is charged until you pay through the checkout link in your DMs. If you don't pay, the item simply stays available to other buyers.
We ship anywhere in the world, as long as the vendor delivers to your location. Delivery fees are shown at checkout.
Card, transfer or USSD: just make sure you pay through Zono. If you pay a vendor directly, we can't protect your order.
Once your claim is approved and an exchange isn't possible, your refund will be processed within 24 hours.